Warranty & Repairs
Warranty & Repairs
Limited Lifetime Warranty
At Heretic Knives, we stand behind the quality of our products and aim to deliver excellent customer service. Every product that leaves our facility is backed by our limited lifetime warranty; rest assured that we’ll be there to support you as the need arises.
What is covered by the Limited Lifetime Warranty?
This warranty covers defects in materials and workmanship of the product that arise from normal use under recommended conditions. This warranty is an extension of our commitment to you, ensuring that your purchase meets your expectations and performs as intended.
What is NOT covered by the Limited Lifetime Warranty?
- Damage Resulting from Misuse: Any damage caused by improper use, neglect, abuse, disassembly, or unauthorized modifications to the product is not covered.
- Damages resulting from accidents, loss, or theft.
- Normal Wear and Tear: Over time, all products will experience some degree of wear and tear. This warranty does not cover the natural aging or cosmetic deterioration of the product.
- Third-Party Accessories: Any damage to the product caused by third-party accessories or components is not covered by this warranty.
- Incidental or Consequential Damages: We are not liable for any indirect, special, incidental, or consequential damages arising from the use of our products.
What should I do to protect my Limited Lifetime Warranty?
To ensure that your product remains eligible for warranty coverage, we recommend:
- Practicing Proper Knife Care: Always follow the product’s user manual and care instructions to maintain the product properly.
- Keeping the Proof of Purchase: Retain your original proof of purchase (receipt or order confirmation) for warranty claims.
- Registering Your Product: Consider registering your product on our website for easier warranty processing.
How do I make a warranty claim?
- Contact Customer Support: If you believe your product is experiencing a covered defect, please contact our customer support team using the form below. Be prepared to provide purchase information, a detailed description of the issue, and any relevant photographs.
- Evaluation: Our customer support team will reach out to guide you through the initial evaluation process, which may include troubleshooting steps or requesting additional information.
- Return Authorization: If the issue cannot be resolved through troubleshooting, and it is determined that your product is covered under warranty, we will provide you with a return authorization (RMA) number and instructions for returning the product to us.
- Product Inspection: We will inspect the returned product to verify the defect. If the defect is confirmed and falls within the warranty coverage, we will repair or replace the product at our discretion. Please note, this evaluation is subject to availability of parts; not all models are in production.
- Return Shipping: If your product is eligible for warranty service, we will cover the cost of return shipping to you. If your product is not eligible for warranty service, you will be responsible for return shipping costs.
Submit a Repair Request
IMPORTANT: Please only submit your return request ONCE! Duplicate requests can cause your return process to take longer. Once you have submitted the form you should receive a confirmation email that we have received your request. Please allow 24-48 hours for us to process your request and contact you with further instructions. Do not send any products in for service without a return authorization number.
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